Refund policy
RETURNS, EXCHANGES AND CANCELLATIONS
Only in specific situations are products eligible for return and replacement. Some items are made-to-order and are not eligible for returns. The return and exchange policy for each product is clearly stated on the respective product page and may also be found in the Shipping & Returns section of the product display page.
Goods once sold can only be exchanged for replacement (if eligible) or returned for store credit, provided they meet the terms and conditions stated herein.
Any request for return or exchange must be placed by you within 24 hours of delivery via email. We will not consider return or exchange requests made via telephone calls or Instagram messages.
Return Intimation: You can either call our Support Number +91 82828 59239 or email us at sajnibyjaibalajifashion@gmail.com within 2 days from the date of delivery. The details of the return (Order Number, Courier Docket Number or AWB Number, and Reason for Return) should be shared with Customer Support via email.
Products will be considered for exchange only if they are unused, unwashed, in saleable condition, free from odour or perfume/deodorant smell, and with all original tags still attached. Products that are damaged or soiled may not be accepted and may be returned to you.
If the shipping address is incorrect, incomplete, or if delivery fails three (3) times, refunds and exchanges will not be possible.
Promotional or discounted product(s) cannot be cancelled, returned, or exchanged.
In case of any force majeure event, returns and exchanges will not apply.
Return & Exchange will be processed only in very select circumstances if:
- A defective product is received (product images are required).
- A wrong product is received (product images are required).
- An incomplete order is received (both product and tag images are required).
Requisites for Refund
- The product is out of stock and we are unable to fulfil the order.
- In case of a wrong product received (product images are required).
- In case of an incomplete order received (both product and tag images are required).
We do not accept returns or exchanges for international orders.
During an ongoing sale, product exchanges will not be carried out.
We will not be liable for products returned by mistake. In circumstances where an extra or different product is returned by mistake, Sajni by Jai Balaji Fashion shall not be responsible for the misplacement or replacement of such product, nor for arranging its delivery back to the customer.
Returns and replacements are carried out free of cost where the customer has received a wrong or damaged product. However, the Company reserves the right to levy shipping charges in cases that come under legal scrutiny.
CANCELLATION
Please note that once an order has been placed, it is not eligible for cancellation.
REFUNDS
Refunds, if applicable, will be issued only in the form of store credit and will be processed within 7 working days, subject to the returned product successfully passing our quality inspection and being eligible for return under this policy.
No refunds will be provided on discounted items or on orders where a coupon code or discount has been applied, unless explicitly stated otherwise on the relevant product information page.